Accounts and Resellers
Accounts sign in to the dashboard or API. Playback Users are configured separately.
Actions
| Action | What to Do |
|---|---|
| Manage Accounts | Open Account → Manage Accounts and verify ownership before saving. |
| Add Account | Select the role, owner, Packages, and smallest required permission scope. |
Roles
| Role | Scope |
|---|---|
| Full Administrator | All permissions, maintenance, and recovery |
| Administrator | Selected UI and API permissions |
| Reseller | Owned commercial scope, Packages, credits, and Sub-resellers |
| Sub-reseller | Delegated reseller scope |
Use a restricted Administrator—not the Full Administrator—for automation. API tokens inherit the Account’s current API permissions and are not playback credentials.
After changing ownership or permissions, sign in with a matching test account and confirm required actions work while unrelated actions remain unavailable. Rotate tokens after exposure, staff changes, or automation migration.
Suspension affects one Account. Management Maintenance affects Administrator, Reseller, and Sub-reseller access deployment-wide.
API Usage
Manage Accounts shows each Account’s current API request rate, cumulative API request count, last successful API access, and failed dashboard sign-ins. The same read-only details appear below API Token in Account Settings.
API usage counts valid-token requests, not browser sessions. Failed sign-ins count wrong passwords for a known Account; unknown usernames and invalid tokens are not assigned to an Account.
Usage covers active Engine servers and may take about five seconds to update.
Ownership, Packages, and Credits
- Administrators may create and manage Accounts within their permissions.
- A Reseller may manage only owned Sub-resellers and Users.
- A Sub-reseller may manage only its owned Users.
- A Reseller can assign only Packages available to that Reseller.
- Credits transferred by a Reseller come from its current balance; Package operations fail when the owner has insufficient credits.
- Cancelling a User Package returns its calculated unused credits to the non-administrator owner.
Before changing an owner, Package set, or credit balance, verify the affected Users and record the reason in the Account note or operational ticket.